Privacy Policy

Overview

Keith Roofing Company ("we," "us," "our") respects your privacy. This Privacy Policy describes what information we collect through our website at keithroofingcompany.com, how we use it, and your choices regarding that information.

Information We Collect

We collect information you voluntarily provide to us when you:

• Submit a free-estimate form or contact form on our website
• Call or email us directly
• Interact with us on social media, review platforms, or third-party lead services
• Enter into a service agreement with us

Typical information collected includes: name, phone number, email address, property address, project type, and any messages or notes you include in a form or email.

We also automatically collect limited technical information when you visit our website, such as:

• IP address and general location (city/region)
• Browser type and version
• Pages visited and time spent
• Referring website or search query (when available)

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide roofing estimates
• Schedule appointments, deliver services, and coordinate project work
• Follow up on open estimates or past projects
• Process payments and maintain business records
• Send transactional communications (appointment confirmations, job updates, warranty info)
• Improve our website and services based on usage patterns
• Comply with legal obligations (tax records, lien rights, warranty registration)

Sharing Your Information

We do not sell your personal information.

We may share limited information with trusted third parties who help us operate, including:

• Email delivery providers (e.g., Resend) to send and receive transactional emails
• Financing partners (e.g., Hearth) when you apply for roof financing through our referral link
• Manufacturer warranty programs when registering your roof for enhanced warranties
• Subcontractors only as needed to execute your project (never for marketing)
• Government agencies as required for permits, inspections, or legal compliance

We also use standard website analytics (e.g., Google Analytics) to understand how visitors use our site. These services collect limited technical and behavioral data governed by their own privacy policies.

Cookies

Our website uses cookies and similar technologies to enable basic functionality, remember your preferences, and collect anonymous usage analytics. You can disable cookies in your browser settings — doing so may affect some site functionality but will not prevent you from browsing or contacting us.

Your Choices

You may:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal or contractual retention requirements)
• Opt out of marketing communications by replying "unsubscribe" to any marketing email

To exercise any of these rights, contact us at jason@keithroofing.com or call (408) 295-8616.

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us using the information above.

Data Retention

We retain your information for as long as needed to provide services, maintain warranties (often 25+ years for roofing installations), and comply with legal obligations. When information is no longer needed, we delete or de-identify it.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure — if you have particularly sensitive information, please call us directly rather than submitting it through a web form.

Children

Our services are not directed to children under 13, and we do not knowingly collect information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. Material changes will be posted prominently on the site.

Contact Us

If you have questions about this Privacy Policy or how we handle your information:

Keith Roofing Company
424 Lano St
San Jose, CA 95125
Phone: (408) 295-8616
Email: jason@keithroofing.com